Called to see if I could check in early to attend a virtual part of the conference from the hotel room - Star was so helpful and kind! She went above and beyond to make sure that a room would be ready for me in time for the virtual meeting.
Stayed two nights for a business conference nearby. Thankfully they had the same King Suite we had originally booked with Country Inn. Needless to say we ended up staying two nights at the competing Marriott Fairfield Inn and Suites. Customer Service could do nothing? What I don’t understand is if you know you have people coming in with a reservation, why no courtesy call to tell us we needed cash or given us time to book a reservation somewhere else? This was a very difficult trip to make, as I mentioned we were there for the funeral of a dear friend. Jay called the hotel and was told the same thing, so he said there was nothing he could do. I then proceeded to call customer service and got someone named Jay. I booked this reservation on the website, my credit card information was on there, so I honestly didn’t see what the problem was. She even suggested a Hampton Inn up the street. I explained this to the woman at the front desk and her response was, either pay cash or go to another hotel. The problem with that is we just drove 7 hours and were trying to get to a funeral.
I was told to come back in an hour or pay with cash. Upon check in we were told we could not check in because the credit card machine was down. My family and I arrived at the Country Inn and Suites in Lawrenceville Ga for a two night stay Feb 4-6.
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